What Happens If My KYC Application Is Rejected?

If your KYC application is rejected, don’t worry—this doesn’t mean you’re permanently disqualified from trading. A rejection simply indicates that there was an issue with the submitted documents or information, and it can usually be resolved with a few adjustments. Here’s what happens and how you can resolve the issue:

Why Might a KYC Application Be Rejected?

Blurry or Illegible Documents:

• Documents that are not clear, cropped, or low-quality may result in rejection as the details cannot be verified properly.

Expired Documents:

• Submitting a government-issued ID or proof of address that has expired or is outdated will lead to a rejection.

Mismatch in Information:

• If the name, address, or other details on your submitted documents do not match your registered account information, your application may be declined.

Incomplete Submission:

• Missing pages, incomplete forms, or failure to upload all required documents could cause a rejection.

Suspected Fraud:

• If altered, forged, or fraudulent documents are detected, the application will be rejected, and further actions may be taken to secure the platform.

What Happens Next?

Rejection Notification:

• You will receive an email detailing the reason (s) for the rejection. This email will also include instructions on how to correct the issue.

Opportunity to Resubmit:

• In most cases, you will be given the chance to resubmit your documents. The email will provide clear guidelines on what needs to be fixed or additional documents required.

Support Assistance:

• If you’re unsure why your application was rejected or how to resolve the issue, our support team is here to help. Contact us for clarification and guidance.

Steps to Resolve a Rejected Application

Review the Rejection Email:

• Carefully read the email to understand the exact reason for the rejection and what needs to be corrected.

Fix the Issue:

• If the issue is related to blurry documents, resubmit clear and high-resolution images or scans.
• For expired documents, provide a valid and current alternative.
• Ensure that all information matches exactly between your documents and your account details.

Resubmit Your Documents:

• Upload the corrected documents through your account’s KYC verification portal. Be sure to follow the instructions provided in the rejection email.

Wait for Approval:

• After resubmitting, the review process will restart, typically taking 1−3 business days.

What Happens If the Issue Cannot Be Resolved?

Alternative Options:

• If you cannot provide the specific document requested, reach out to support to explore acceptable alternatives.

Account Limitation:

• Without KYC completion, your account may remain limited, restricting withdrawals and other key features.

How to Avoid Rejection in the Future

Submit High-Quality Documents:

• Ensure all documents are clear, fully visible, and free from glare or shadows.

Double-Check Information:

• Make sure your account details match the information on your documents exactly.

Use Valid Documents:

• Always provide unexpired government-issued IDs and recent proof of address.

Why KYC Rejections Are Handled Carefully

Rejections are part of our commitment to ensuring a secure and compliant platform. By reviewing and resolving any discrepancies, we maintain the integrity of the trading environment while protecting your account from potential fraud or misuse.

Final Thoughts

If your KYC application is rejected, consider it an opportunity to correct and complete the process. We’re here to help you every step of the way, ensuring that your account is fully verified so you can enjoy all the benefits of trading with us. Reach out to our support team for personalized assistance, and let’s get you back on track!